You can contact us in any of the following ways:
By Mail:
iConnectTo.Net
P.O. Box 172
Spencer, WI 54479
Call Toll Free
1-888-818-6989
By Email: support@iConnectTo.Net
I keep getting an error in Internet Explorer as soon as I open it that reads,
"This Page Cannot Be Displayed".
Unfortunately the problem is with Internet Explorer, and it happens occasionally for no
apparent reason. To fix it, open Internet Explorer, and go to "Tools" and scroll down to
"Internet Options" at the bottom and click it. Go to the "Connection" tab, and move
the dot from "Never Dial a Connection" to "Always Dial My Default Connection",
and click "OK". Now, restart your browser.
Will I get an Icon on my desktop like AOL?
NO
You can connect to the Internet AFTER signing up by opening either;
Internet Explorer 
or Netscape 
To open them you can double click on the icon found on your desktop.
The set up download from our site should configure the dial up connection for you.
That way you can just open your browser and click on connect
How long can my user name and email address be?
A maximum of 16 characters.
My password is only 6 charcters long, why does it look like it is 15 characters?
Windows adds extra **** for security, this has nothing to do with us.
Contact us anytime 24/7!
I do not have a credit card or debit card, can I pay by check?Checks are accepted for payments of 6 months or more only. Returned checks are subject to a $30.00 processing fee.
Can I sign up over the phone or by mail?Yes, Call 1-888-818-6989 anytime. Our mailing address is above.
Can you send me a set up disk?
Yes, we can send you a disk, if you wish.
Otherwise, If you need help with your set up you can call or email us for support.
Go to: http://webmail.iconnectto.net/ to log in to Webmail
What is my e-mail address? Your username @iconnectto.net
At the moment you will need to contact us either by e-mail or by phone 1-888-818-6989.
If sending the request by email please include your user name and the new e-mail user names with passwords that you would like to add.
Please make sure you are using only the FIRST part of your username,
nothing after that is used for e-mail log in.
EXAMPLE: janedoe@iconnectto.net - use ONLY janedoe and your password.
This is also the same when logging into mail such as Outlook and Eudora.
If you are trying to send to 10 or more people at one time the email will not be sent.
We have SPAM filtering that restricts the number of recipients.
When you send messages you, may receive an error message that your message cannot be sent because of Simple Mail Transfer Protocol (SMTP) relay blocking. It will be similar to the following error message:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'nobody@iconnectto.net'. Subject: '', Account: '', Server: 'smtp.iconnectto.net', Protocol: SMTP, Server Response: '550 nobody@iconnectto.net... Relaying Denied', Port: 25, Secure (SSL): No, Server Error: 550, Error Number: 0x800CCC79
This information applies to: Outlook Express
If you are getting an SMTP error please check that the "my server requires authentication" box is checked in your mail settings.
See Outlook Express set up if you need help with this
This information applies to: Outlook
Enabling SMTP Authentication Within Your Mail Client
1. Click Tools
2. Click E-Mail Options
3 .Click View or Change Existing E-Mail Accounts
4. Highlight your account
5. Click Change
6. Click More Settings
7. Click the Outgoing Server tab
8. Check the box My outgoing server (SMTP) requires authentication
9. Click Apply
This information applies to: MAC
Configure Mail
1. Open Mail.
2. Choose Preferences from the Mail application menu.
If you have not yet set up any accounts, the Mail Setup window appears, and you can skip to Step 7.
3. Click the Accounts icon in the Mail Preferences window.
4. Click Create Account.
5. Choose the correct account type from the pop-up menu.
6. In the Description field, type any name you would like to use to identify the account.
This is the name that will appear in your list of accounts.
7. Using the rest of the information you gathered, complete the rest of the fields.
Be sure to click the checkbox to enable the "Use authentication when sending mail" option.
8. If desired, click the Account Options tabs to change the default account behavior.
9. Click OK when you are finished.
This information applies to: Eudora
In Eudora, go to the Tools menu and select OPTIONS.
Make sure the box "Allow authentication" is checked. (It is under the SMTP server field)
Click OK
There is a setting in Outlook Express, that allows one have his/her computer dial-up
unassisted, check for email, and disconnect automatically.
Now, sometimes people change it without realizing what it does.
To fix it, go to "Tools" (in Outlook Express), and scroll down to "Options" and click it. Click the "Connection" tab.
UNCHECK "Hang-up after sending and receiving." and click "OK". This should keep you online.
You will need to request that we enable the webspace for you.
You can make a request via e-mail or by phone 1-888-818-6989.
Once the webspace is enabled your URL will be this:
http://www.iconnectto.net/~your user name
You will use the same password for your dial up account to FTP into your space.
FTP information:
DNS: Primary is: ns1.superhost.ws
Secondary is: ns2.superhost.ws
Create a public_html folder and upload your pages into it.
You will need to use an FTP program, there are many free ones available.
We recommend using GOOGLE.COM search to find some FTP programs.
No
How do I set my home page?
Open Internet Explorer, click on TOOLS, click on INTERNET OPTIONS
Under the GENERAL settings you will see
"You can change which page to use for your home page"
Enter the web address (URL) of the page you want to see first
when connecting to the Internet.
If there is an address in there and it is NOT what you want,
remove it and then enter the new page.
Click APPLY
You will need to know the area code(s) of where you will want access.
You can then go to: Subscriber access numbers and find the numbers.
If you find there are NO access numbers in the area you need, please contact us.
It may be possible for us to give you a temporary account on another network
that will have the access numbers you need.
It depends on which operating system you are using.
If Win 95 & 98 open my computer, open dial up networking, find the connection,
right click then left click on properties, you will see where you can change the number.
Any other O/S right click on Internet Explorer, left click on properties.
Click on connections, look in the dial up settings for the connection to our service.
Double click on that connection name, click on the properties tab,
there you will see where to change the number. Make sure you click OK when you are finished.
(There are many ways to change the access number-we have tried to give exapmles for the easiest way)
Our only requirements are that the connection is used only by members of your immediate family living under the same roof, and that you do not attempt to maintain a connection when no operator is present. Also any usage of more than 16 hours in any 24 hour period, your account will be put on hold until the next day.
You do NOT need a V92 modem to use the V92 access numbers.
You DO need a V92 modem to be able to use the V92 features such as modem on hold.
How can I tell if I already have a V.92 modem?
Go to the Control Panel. Select modems and then Diagnostics. Select your modem and press the button "More Info". (You need to do this when you are NOT CONNECTED.) After a few seconds, a number of lines of information will be returned to the screen. On about the third line, you should see either V.90 or V.92, which indicates which type of modem you have.
You can either call us at 1-866-461-4421 or send an email request to cancel to: support@iConnectTo.Net
We will need your last name and dial up username to complete your request.
TIP: If you have not shut down your computer in a day or two or you have recently changed any Internet settings you may need to shut it down. The best thing to do is completly shut the computer off, wait for about 1 minute, then re start it to see if this resolves the issue.
General Connectivity Problems
Can't log in? Username and password error?
Is it possible that you have used 16 hours of online time in 24 hours?
If so your account will be on hold until the 24 hour peroid of time begins again.
According to the terms and conditions you agreed to when you signed up you
may not use the connection more than 16 hours in any 24 hour period of time.
(This time is less if you are on a limted network)
Was it a random problem?
Given the complexity of the Internet, it’s not unusual for short-lived problems to pop up somewhere in the system. Try connecting again in a minute or two. You can also shut down your computer, wait for 1 minute and then re boot and try again. If your problem mysteriously disappears and never returns, great. If it still happens, especially if you can reproduce it consistently, it’s worth hunting down and solving.
Are we down for maintenance?
Internet Service Providers periodically have to do maintenance or troubleshooting on their equipment, which can cause connection problems. ISP’s are not perfect, nor do they know everything all the time; if you’re having trouble and can’t figure out why, you may wish to contact us and let us know.
Sometimes it is necessary for us to make changes immediately with no advanced warning. We do not like to do this but occasional connection "emergencies" come up and we are forced to make changes "on the fly".
When something like this does happen we try to make the transition as smooth as possible.
If we have scheduled changes we make every attempt to contact our customers about the upcoming change. There are some customers that we cannot contact due to phone number changes or other reasons. It is always best to let us know of any telephone number, address or email changes so that we can contact you if we need to.
1. Please make sure you are using your ENTIRE username.
EXAMPLE: janedoe#LCC@e.56k.cc
2. If you have "saved" your password, remove it and re enter it
and please remember passwords are "case sensitive".
3. Double check your access number, occasionally the numbers change and that will
cause a invalid username error.
(We have no idea what numbers customers choose for thier access numbers so it is impossible for us to contact everyone when something changes)
Call us find the access numbers.
Please check that your phone line is plugged in to your computer and that it is working
You can plug a phone into the line to make sure you are getting a dial tone.
Also, check to make sure you have the phone line plugged into the correct jack on
your modem (usually on the back of the computer).
The line from the wall should be plugged into the jack labeled "Line", or "Telco" or it may
have a little picture of a phone jack.
Do not plug it into the one labeled "Phone", "Telephone", or with picture of a little
telephone on it. Some modems don't have a label or a picture. If that is the case,
then try one, then the other.
Does windows see the modem?
If windows does not get a response from the modem, it could be really bad news
or it may just have gotten misconfigured.
Instructions on how to check your modem: Click here
This can be caused from several things:
There is a 15 minute idle disconnect which means if you are reading or composing a long e-mail you can be "dropped".
There must be data either being sent to or sent from your computer to keep the connection "live".
OTHER FACTORS:
Telephone lines used for voice can sometimes be unreliable when it comes to carrying data. Problems experienced with poor line quality can result in numerous, sometimes inconsistent results, such as inability to make connection, loss of connection and poor data transfer.
•Noise on the phone line or bad phone line/cord
•Phone cord damaged, not plugged in tight or plugged into a bad wall jack
•Any other equipment connected to the same phone line such as an answering machine or FAX.
•Call waiting not disabled
•Bad weather that could be affecting the phone lines
•Modem not seated properly or correct drivers not installed
•Modem is failing
You can see our "disconnects" help page here
A great modem trouble shooting resource can be found here
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More from Microsoft about Cookies
The page you were looking for is currently not available. The address may not be correct, or there may be a temporary problem with this site. Please try one of the following options: Check the address for typing errors.
Click the Back button and try a different address.
Try this page again later.
Unfortunately the problem is with Internet Explorer, and it happens occasionally for no
apparent reason. A possible fix is to open Internet Explorer, and go to "Tools" and scroll down to
"Internet Options" at the bottom and click it. Go to the "Connection" tab, and move
the dot from "Never Dial a Connection" to "Always Dial My Default Connection",
and click "OK". Now, restart your browser, and you should be able to connect.
If you still have a problem with the browser you can go to the Microsoft site for help (if you can get your browser to get you to the Microsoft site).
Microsoft Knowledge Base Article - 241344
1) Make sure you are connected to the Internet.
2) Reset the default IE advanced options. Some options can prevent pages from being displayed properly.
a) Navigate to "Start Menu>Settings>Control Panels>Internet Options".
b) Click on the tab named "Advanced".
c) Click on "Restore Defaults".
d) Click on "Apply".
e) Click "OK".
A bad access number
You do not have a 56k or higher modem
You have your settings for your modem set to connect at a slower speed
Noise on the phone line or bad phone line/cord
Any other equipment connected to the same phone line such as an answering machine or FAX.
Bad weather that could be affecting the phone lines
Static on phone line
Modem not seated properly or correct drivers not installed
Modem is failing
A great modem trouble shooting resource can be found here
First be sure that you are connecting to a V92 access number.
Check the Modem set up instructions that came with your modem.
Make sure you have the call waiting feature from your phone company.
Check that you have the correct drivers installed for your modem, this includes
any updates you may need from the modem manufacturer.
Contact the modem manufacturer.
There may be a few different numbers you may try, depending on where you live.
We have not hardly seen anyone who has gotten a busy signal on their second try,
so we recommend trying again, and you should be able to get on with no trouble at all.
If you do get multiple busy signals, or can hear a "fast" busy signal,
then please contact us, so we can get it resolved.
Make sure you have the correct access number.
The access number is bad, either temporarily or permanently.
Contact us immediately so we can correct the problem and help you find another access number. (You can find an access number on your own but we would like our customers to report access number outages to us so we can resolve the issue).
Make sure you have the correct access number.
If the access number is busy please report this to us, this is an indication of a network outage or phone line problem.
You must make sure that the access number you choose is on the SAME network you are on.
You can find out what network you are on by looking at what letter is after the @ symbol in your dial up username.
EXAMPLE: janedoe#LCC@e.56k.cc the e is the network
If you try to use an access number for another network you WILL get an
invalid username and/or password error.
Open Network Connections
Right-click the dial-up connection you want to configure, and then click Properties.
On the General tab, modify the phone number by using one or more characters from the following list.
Character Functions:
, (comma) Pauses briefly (two seconds for most modems) before continuing.
P Switches from touch-tone to pulse/rotary dialing.
T Switches from pulse/rotary to touch-tone dialing.
$ Waits for a calling card prompt tone.
For example, when you dial in from a hotel room, you may have to add 9 to the number you are calling to get an outside line.
Your number may look similar to the following: 9,555-0100
The comma after the 9 gives a pause long enough to get an outside line before continuing to dial the full number.
Note
To open Network Connections, click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections. To configure phone number modifiers, you must be logged on as a member of the Administrators group.
By selecting the Use area code and dialing rules check box, and then clicking Rules, you can create a Location for which specific dialing rules automatically apply.
For example, if you frequently connect from home and need to disable call waiting, you can create a location for use from home that automatically dials the code to disable call waiting before the connection call is placed.
If you see unfamiliar characters being dialed before your number, check to make sure the Use area code and dialing rules check box is not selected.
If it is selected, a location may be enforcing a dialing rule that you do not need.
For example, a location may be selected that always dials 1 to accommodate long distance dialing.